Enhancing the customer journey is crucial to making a success of any website. We are a user experience design agency
with the know-how to keep users engaged, and crucially understand how to create profitable customer experiences. <br


Better start with insight

Ui/uX Design

Our experienced UX/UI design team utilise research and user testing to make informed design decisions, which results in websites that make it easy for users to accomplish their desired tasks.

Websitewalla can help companies whose websites are failing to perform.

We can blend a mixture of analytical and research techniques with user focused-design to create a positive browsing experience for your customer. One where the visitor is more likely to engage, convert and return.

We emote and innovate user experience by incorporating research & user-centric innovations. We Help You Deliver Growth Driven Experiences to Your Users


UI/UX Design Tools
We Leverage

Our UI/UX design services are intended to optimize your systems where you will be able to engage more with your customers.
Our UI/UX professionals are well adept at creating innovative designs following the lean principles. This enables the final design to encompass a distinct
aesthetic appeal. We also put a lot of effort and attention to the user experience.

Electrical Xpress

This is a company based in the UK and runs a super store for Electrical and Plumbing products.

Orbit News

Orbit News is a UK based news publishing company that covers news related to Crime, politics, Sports etc.

Art Cool UK

Art Cool Services are a trusted source of AC and heating Installation, maintenance, & repairs.


Tell MASA is an organization that reports incidents Hate Crime against them.

find out more about our services

Know More about our
UI/UX Design Process

To find out more about our services and how we can help your business, please check the list of Frequently Asked Question (FAQ)
related to the above services of Graphic Design

Frequently Asked Questions

User experience (UX) design is an umbrella term representing the entire process of creating products and services that provide intuitive and delightful experience to their users.

People widely use terms like “UI/UX Design” or “Usability Design” to represent User Experience Design. However UI (User Interface) Design and Usability Design are subsets of UX Design.

Even though there is User Experience in everything that we use in our everyday lives (like a door, coffee mug or TV remote), off late the term UX Design has been mainly associated with digital/technology products.

The objective of user experience designing is not just creating products that are usable but also engaging, efficient and fun to use.

For any business that delivers its service or product through an app or website, UX design is as critical as sales, branding or marketing. Because good UX design directly improves the bottom line.

Even if it is a bank with brick and mortar branches all across the country, their app would be the most important channel in which customers interact with the business, making UX a critical factor influencing customer happiness and revenue.

It is found that “every dollar invested in UX brings $100 in return”. This is an average figure, but it’s a ROI of an impressive 9,900%. This stunning return is due to increased conversion rate, increased customer retention, lower customer acquisition cost, lower support costs and improved trust and increased market share.

When it comes to the UX design process, there is no universal standard as such. Different companies, agencies, designers and product managers follow different approaches, techniques and tools.

There are multiple stages in the design process as per the methodology you prefer. Our approach is inspired by the “Double Diamond” model proposed by the British Design Council. Our process include- Discover, Define, Design and Deploy.

1. Discover:

This is the first stage where we try to understand the needs of the business, stakeholders and its end users. We also evaluate the desired outcomes, KPIs and full scope of the project in this phase. The activities include:

  1. Stakeholder interviews
  2. User research and interviews
  3. Business, market and competitor analysis
  4. UX Audit (if revamping existing design)

2. Define:

This is where we will analyse all the inputs, feedbacks, observations and arrange them in order to define the problems and needs to be addressed. The Define stage include:

  1. Define the User Personas
  2. Define the problems
  3. Red Route analysis for feature prioritisation
  4. User Journey Mapping

3. Design:

Design stage starts after the client’s approval of our findings and solutions in the Define phase. Design stage starts with quick sketches to iterate and finalize the solutions. The deliverables includes:

  1. Information architecture
  2. Wireframes
  3. User Interface design
  4. Interactive prototypes
  5. Design systems

4. Deploy:

If the client requires it, we have a dedicated team of inhouse software engineers to deploy the designs created by our team. The services included:

  1. iOS/Android/Web development
  2. Front-end engineering
  3. Usability testing
  4. Software/bug testing
  5. Final deployment (Project go-live)

There are multiple factors influencing the cost of a UX design project. The factors include scope and scale of the project, nature of the project (starting from scratch, revamping existing design), platforms (mobile, web, TV, kiosk), technology involved, and design services included (user research, interviews, testing) and delivery deadline to name a few.

It’s difficult to provide a number upfront without understanding the requirements and full scope of the project. We usually charge  £25 to £40 per hour based on the complexity and size of the project. Our typical UX projects range anywhere between £10,000 to £50,000 and could go well above £100,000 depending on the scope.

All the factors influencing the cost (scope, complexity, platforms, budget, client feedback) will also affect the delivery timeline of a UX design project. A typical UX design project could go anywhere between 2-3 months to 6 months for a small-medium sized project. Bigger projects could take more than 6 months to 1 year depending on the scope and complexity.

The deliverables could change based on the requirement and nature of the project. Typically we deliver:

  1. User-research report
  2. UX audit report (if revamping an existing design)
  3. Red route analysis
  4. User persona
  5. Customer journey maps
  6. Sitemap
  7. Wireframes
  8. UI sketches
  9. Interactive prototypes
  10. Design systems

Usually we kick start every project with a detailed brainstorming session with all the stakeholders from the client side. These are the details/data we require before the start of every project.

  1. Business/organisational goals
  2. Target audience details
  3. Product goals
  4. Expected outcomes and KPIs of the project
  5. Technical specifications
  6. Market research data, if any
  7. Previous user experience audit results if any
  8. User analytics data, if any
  9. Business reports

We shall extend our support according to the client’s requirements. After ‘User Acceptance Testing (UAT), we shall be providing support for the next 3 months.

If the client has opted for an Annual Support Contract (ASC) with us, we are entitled to provide our services at any time during the period of contract.

Yes we do! We have a super-small and super-talented team of software engineers in house. Our engineers are experienced in iOS, Android and Web development.

We also work with software/engineering-focused companies as their UX partners. However, we don’t usually offer software development as a standalone service.

There are a multitude of tools designers use in various stages of UX design. Our team typically use the following:

User Research – Hotjar, Usabilla

Design – Adobe XD, Figma, Balsamiq, Invision

User Testing – Crazyegg,

Project Management – Basecamp, Miro, Notion

Asset Creation – Zeplin

Get Free Quotes and Save Money on Your Next Website

What's in your mind?

Receive Web Design Free Quotes From in 1 Simple Step! Give us some information on your plan.



“It is a distinct pleasure for me to recommend. They have been professional, comprehensive and competent throughout the process of our working together. The reaction to our new web site has been overwhelmingly positive; as one commented the site is “FANTASTIC.” The same can be said for our view of Websitewalla’s work for us.

14 Feb, 2022

“Sam and his team worked closely with us to provide a site that met all of the criteria that we were looking for. The end result was a website that is attractive, organized and effective. Thanks to Websitewalla for all of your hard work and support!"

25 NOV, 2018

“With Websitewalla’s help, we were able to increase the functionality of our website dramatically while cutting our costs. Our website is much more easy to use, has tons of more features than before and is incredibly easy to maintain. We could not be more happy with our new website! Thanks Websitewalla!

26 APRIL, 2022

“With Websitewalla’s help, we were able to increase the functionality of our website dramatically while cutting our costs. Our website is much more easy to use, has tons of more features than before and is incredibly easy to maintain. We could not be more happy with our new website! Thanks Websitewalla!

04 MAR, 2022

“I would highly recommend Websitewalla's YouTube Channel Management Services. He saved my one year on YouTube's monetisation. Thank you for priceless and creative tips.

21 MAR, 2022

“Compared to the other companies we have used in the past, Websitewalla has been far and above the best in every area. While building our new web site, the customer service has been prompt and straightforward and the actual services are well documented and logical to our needs. We are very excited to be working with these team, Awesome."

26 APR, 2022

“Over just a short period of time I can tell that we are going to be doing business with Websitewalla for a long time and will gladly recommend them to anyone… except our competition."

18 MAR, 2022

“Websitewalla's Services excels at turning your website dreams into reality. We are so proud of the work they’ve done for us that we have already recommended them to many of our partners."

12 MAR, 2022

“We have been very happy with our new website! It looks professional and very easy to navigate. Our experience with the customer service at Websitewalla has been great. They handle things very efficiently and are available for any questions we have. They also keep us updated on monthly reports so we know how our site is doing. I would recommend Websitewalla to anyone looking for website design or SEO work!"

26 APR, 2022